MEDICAL CONCIERGE
Where Healthcare Meets Hospitality.
Medical Concierge in South Africa — your medical journey, professionally coordinated from arrival to recovery.
Vivari Medical Concierge helps international patients travelling to South Africa access and coordinate medical care while managing the travel, accommodation and logistical details around their treatment.
From specialist appointments and diagnostics to airport transfers, accommodation and recovery, we bring the journey together through one dedicated concierge service.
WHAT IS MEDICAL CONCIERGE?
More than medical tourism. A coordinated patient journey.
Medical concierge is a personalised service that coordinates the practical and travel requirements surrounding medical care.
At Vivari, we work with Vivari Aesthetics, affiliated specialists and appropriate healthcare providers to coordinate the patient’s journey while the relevant medical professionals remain responsible for diagnosis, treatment recommendations and clinical care.
We coordinate:
- Medical Appointments — Specialist consultations, diagnostics and treatment scheduling.
- Travel — International flights, itineraries and airport transfers.
- Accommodation — Comfortable accommodation during treatment and recovery.
- Transportation — Transfers between airports, accommodation and medical appointments.
- Medication Support — Pharmacy and prescription collection where appropriate.
- Recovery & Wellness — Hospitality, dining, spa and wellness arrangements where medically appropriate.
- Companion Support — Travel and accommodation arrangements for family members or companions.
WHY CHOOSE VIVARI?
One journey. One coordinated experience.
What makes Vivari different is the ability to connect travel, healthcare, hospitality and wellness through one ecosystem.
Vivari Travel & Tours
Medical travel and concierge coordination.
Vivari Aesthetics
Medical and aesthetic services delivered by qualified healthcare professionals and affiliated providers.
Vivari Hotel & Spa
A comfortable hospitality environment for patients and companions.
Vivari Spa
Wellness and recovery experiences where appropriate.
The result: Less administration. Less uncertainty. One point of coordination.
MEDICAL TREATMENT & CARE PATHWAYS
Medical treatments we can help coordinate.
Executive Health & Diagnostics
A comprehensive health assessment for international patients seeking preventative screening and a clearer understanding of their health.
Best suited to: Preventative health screening and executive health assessments.
Potential services include:
- Physician consultation
- Diagnostic imaging
- Pathology
- ECG
- Echocardiogram
- Lung function testing
- Consolidated medical reporting
Orthopaedic Care
Medical coordination for patients requiring assessment or treatment for orthopaedic conditions.
Best suited to: Patients seeking specialist orthopaedic assessment, surgical treatment or rehabilitation.
Potential pathways include:
- Hip and knee conditions
- Joint replacement
- Orthopaedic surgery
- Specialist assessment
- Diagnostic imaging
- Physiotherapy and rehabilitation
Cardiac Care
Coordinated cardiac assessment and treatment pathways through appropriate specialists.
Best suited to: Patients requiring cardiac assessment, investigation or specialist treatment.
Potential services may include:
- Cardiologist consultation
- ECG
- Echocardiogram
- Stress testing
- Cardiac diagnostics
- Interventional or surgical care where clinically indicated
Spine & Pain Management
For patients seeking specialist assessment and treatment for spinal conditions and chronic pain.
Potential pathways include:
- Spine imaging
- Specialist consultation
- Pain management
- Interventional procedures
- Surgical assessment
- Rehabilitation
Urology
Coordinated specialist care for selected urological conditions.
Potential services include:
- Urological consultation
- Diagnostic imaging
- Kidney stone treatment
- Prostate-related care
- Procedures and surgery where clinically indicated
- Recovery coordination
Oncology
Coordinated medical travel and patient support for oncology assessment and treatment.
Potential services may include:
- Specialist oncology consultation
- Diagnostic staging
- Treatment planning
- Chemotherapy coordination
- Follow-up appointments
- Accommodation and travel support
Important: treatment availability and suitability are determined by the treating medical team.
HOW MEDICAL CONCIERGE WORKS
Your journey, simplified.
01
Enquire
Tell us what you need and where you are travelling from.
02
Assess
Your clinical requirements are referred to the appropriate medical professionals where necessary.
03
Coordinate
We arrange the travel, appointments, accommodation and logistical requirements around your care.
04
Arrive
Our concierge team assists with your arrival and local transportation.
05
Receive Care
Your treatment is delivered by the appropriate medical professionals and healthcare providers.
06
Recover & Return
We coordinate your recovery stay and return journey.
MEDICAL TRAVEL TO SOUTH AFRICA
Why choose South Africa for medical care?
South Africa combines established private healthcare infrastructure with international air connectivity and a sophisticated hospitality environment.
For international patients, this creates the opportunity to coordinate specialist healthcare, accommodation, travel and recovery in one destination.
Johannesburg also provides a practical gateway for patients travelling into South Africa and the wider region.
RECOVERY
Your recovery matters too.
Where clinically appropriate, your medical journey can include accommodation and recovery at Vivari Hotel & Spa.
Patients and companions can benefit from:
- Comfortable accommodation
- Dining
- Private surroundings
- Spa and wellness experiences
- Local transportation
- Concierge assistance
Because medical travel shouldn’t end when the procedure does.
INTERNATIONAL PATIENTS
We coordinate the journey around you.
Our concierge team can assist international patients with:
- Travel planning
- Airport transfers
- Medical appointments
- Accommodation
- Local transportation
- Companion arrangements
- Medication coordination
- Recovery logistics
- Return travel
For South African entry requirements, patients should always follow the requirements of the relevant South African authorities. The official ETA system is operated by the Department of Home Affairs.
FINAL CTA
Your Medical Journey Starts Here.
Tell us what you are looking for, where you are travelling from and when you would like to travel. Our Medical Concierge team will coordinate the next steps with you.
Medical Concierge Disclaimer: Vivari Travel & Tours provides travel, concierge and logistical coordination services. Medical diagnosis, treatment recommendations and clinical decisions are made by appropriately qualified healthcare professionals. Treatment availability and suitability are subject to individual clinical assessment and provider availability.